Personal Data Protection waja44

1. Introduction

waja44 is an online gambling platform that provides slots, live casino, sports betting and crash game services to users in Malaysia. The platform operates under international licensing and is committed to ensuring the privacy of every user at every stage of interaction.

This Privacy Policy describes the types of information we collect, the purpose for collecting that data, the parties that may receive the data, the data retention period, and the rights you hold as a user. This policy applies to all users who register an account, make deposits or withdrawals, contact customer support, or simply browse the waja44 website.

We encourage you to read this document together with the platform's Terms & Conditions so that you fully understand the rights and responsibilities of both parties.

2. Personal Information We Collect

In operating the platform, waja44 collects various categories of information from users. This information comes from two main sources:

a) Information You Provide Directly

• Full name and username chosen during account registration
• Active email address and mobile phone number
• Encrypted password
• Payment method information used — whether Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay or cryptocurrencies such as USDT, BTC and ETH
• Identity verification information submitted for the KYC (Know Your Customer) compliance process
• Any information shared when contacting our customer support

b) Information Collected Automatically

• IP address and device information used to access the platform
• Web browser type and operating system version
• Session data including pages visited, access time and session duration
• Cookie data and session tokens that help maintain your login
• Betting activity records required for compliance and fraud detection purposes

3. Purpose of Using Personal Information

The information collected is used solely for legitimate purposes related to the operation of the waja44 platform. The main purposes for using your data are as follows:

• Verifying user identity during the account registration and login process
• Processing deposit and withdrawal transactions through the selected payment method
• Providing 24/7 customer service via live chat and email in Malay and English
• Meeting licensing compliance obligations, anti-money laundering (AML) and fraud prevention
• Updating users on policy changes, eligible bonus promotions and account information
• Analysing platform usage patterns for the purpose of improving services and user experience
• Detecting, investigating and preventing suspicious activity or use that violates the terms of service

waja44 will not use your data for any purpose beyond those listed above without first obtaining your explicit consent.

4. Sharing Information with Third Parties

waja44 does not sell or disclose users' personal information to third parties for commercial purposes. However, there are limited circumstances where disclosure may occur:

• Payment Service Providers: Information required to process financial transactions is shared with approved payment processors, including e-wallet providers and crypto networks.
• Legal Requirements: We may be required to disclose certain information when directed by competent authorities or a valid court order.
• Technology Providers: Third parties that provide the platform's technical infrastructure — such as hosting services and security monitoring — may have limited access to data solely to carry out their technical functions.
• Fraud Investigators: Information may be shared with fraud prevention agencies to ensure the safety of the platform and its users.

All third parties involved are required to comply with strict confidentiality agreements and are not permitted to use your data beyond the defined scope.

5. Data Security and Protection

waja44 implements various technical and organisational measures to protect users' personal information from unauthorised access, loss, misuse or modification. These measures include:

• Data encryption in transit using SSL/TLS protocols
• Data storage in server environments protected with multi-layered access controls
• Continuous system monitoring to detect any security threats
• Two-factor authentication available to protect user accounts
• Regular training for staff on information security practices

6. Data Retention Period

waja44 retains users' personal information for as long as your account is active or as long as needed to provide services to you. After account closure, we will retain certain records for the period set by legal and licensing requirements, including:

• Financial transaction records retained in accordance with international licensing compliance requirements
• Security-related activity logs retained for a reasonable period for investigation purposes if needed
• Basic account information retained to facilitate transactions should you choose to register again

When the retention period ends, data will be securely deleted or anonymised so it can no longer be linked to any individual.

7. Use of Cookies and Tracking Technologies

The waja44 platform uses cookies and similar tracking technologies to improve the user experience. Cookies are small data files stored on your device when you visit our website. We use three main types of cookies:

• Session Cookies: Required to maintain your login and ensure the platform functions correctly during your active session.
• Preference Cookies: Store your choices such as language settings so you do not need to reset them on each visit.
• Analytics Cookies: Help us understand how users interact with the platform so we can improve its design and functionality.

You can configure your web browser to block or delete cookies, but this may affect certain functions of the waja44 platform.

9. Protection of Underage Users

The waja44 platform is exclusively for individuals aged 21 and above. We do not intentionally collect or process personal information of any individual under the age of 21.

If we discover that personal information has been collected from someone below the specified age limit, the account in question will be suspended immediately and the data will be deleted in accordance with our internal procedures.

Parents or guardians who suspect their child has an account on this platform are asked to contact our customer support immediately via live chat or email at [email protected].

10. Cross-Border Data Transfers

As a platform operating under international licensing, your personal data may be processed and stored on servers located outside Malaysia. In such cases, we ensure that data transfers are carried out with adequate safeguards, including data transfer agreements that comply with appropriate data protection standards.

By using the waja44 platform and accepting this Privacy Policy, you consent to the transfer of your personal data to locations outside Malaysia for the purposes stated in this policy.

11. Changes to This Privacy Policy

waja44 reserves the right to modify or update this Privacy Policy from time to time to reflect changes in operational practices, legal requirements, or service improvements.

Any material changes will be communicated to registered users via in-platform notifications at least seven days before the changes take effect. Continued use of the platform after notification is considered acceptance of the updated terms.

We encourage you to review this page periodically to ensure you are always aware of how we handle your personal information.

12. How to Contact Us Regarding Privacy

If you have any questions or concerns, or wish to exercise your rights regarding the personal information we hold, the waja44 customer support team is ready to assist you.

• Live Chat: Available 24/7 directly on the waja44 platform — the fastest option for a response
• Email: [email protected] — for written enquiries that require documentation
• Our support service operates in Malay and English

We are committed to responding to all privacy-related enquiries within a reasonable time and ensuring every case is handled with due care.